Shipping and Risk of Loss

When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up. For example, a product shipped “2nd Day” and picked up on a Thursday would be delivered by end of day Monday. We do offer free local pickup.

Shipping transit times vary between carriers, and Special Moments Custom Printing assumes no responsibility for delays caused by common carriers. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, weather, etc.

Special Moments Custom Printing responsibility is limited to preparing your printing order and submitting it to the carrier for shipping. Special Moments Custom Printing is not liable for damages that occur in shipping.

All risk of loss for damage or delay to your order passes from Special Moments Custom Printing when we deliver your order to a common carrier.

We cannot ship to P.O. Boxes or APO/FPO.

All mailing service delivery dates are estimates, not guarantees. Special Moments Custom Printing responsibility is limited to preparing your mailing and completing delivery to the U.S. Postal Service (“USPS”). Special Moments Custom Printing responsibility ends when the job is delivered to the Memphis, Tennessee post office. In no event is Special Moments Custom Printing responsible for performance failures or delivery delays caused by shipping carrier.

If Special Moments Custom Printing causes an error in your mailing services, we will correct and re-mail the job as soon as possible. Our liability for a mailing service error is limited to the cost of the job. In no event is Special Moments Custom Printing liable for any loss of business; incidental or consequential damages; or costs in excess of billing for services related to the specific job.

Processing time- You would normally receive a draft within 24-48 business hours. 

Printing Turnaround Time

Printing turnaround time begins when we receive your approved proof. Special Moments Custom Printing is not responsible for any delay caused by your failure or delay in approving a proof.

*APPROVAL DISCLOSURE:  Your approval states all information is correct and constitutes permission to proceed with production.  The proof shows approximate print size, font style, spelling and overall layout. We will not provide complimentary reprints due to but not limited to typographical mistakes, missing information, color(s) on final product, layout design, or errors not found in proofing process. Once printing starts there are NO REFUNDS.

• ORDER WILL BE ON HOLD PENDING YOUR APPROVAL 

 Please note that Special Moments Custom Printing is closed Saturdays, Sundays and Holidays. These days are not considered when calculating turnaround time.

We fulfill our turnaround guarantee obligations when we place your order in the hands of a common carrier. We do not guarantee turnaround times for ground shipping orders. We aren’t responsible for delays caused by a common carrier.

 

If we fail to meet a guaranteed deadline, you will receive a pro-rated refund of any rush charges or a free upgrade of delivery service to meet your required delivery date. Cancellation of an order based on printing turnaround time is only allowed if you indicate that the order must be shipped by the selected turnaround time in the order notes, and you received and approval email.

 

At checkout add Free local pickup option